During the check out process please ensure you have provided the correct shipping address and chosen your preferred payment method- We recommend double checking everything is correct. We may be able to accommodate changes on shipping address if notified before order has been fulfilled.
Upon arrival
Once order has arrived, immediately store the gel in the refrigerator right away for 2 hours before consuming due to extreme heat temperatures. Once stored in the fridge it will go back to a gel-like consistency. Refunds cannot be reissued or replace orders that were unopened for a day(s). We also cannot reissue a refund for orders shipped to the incorrect address caused by the customer.
After Orders
Please allow 5-7 business days for the order to ship. Orders are normally processed within 3-5 Business days. Based on order processing time, an addition to shipping and delivery time is applied.
Sea Moss Gel is made to order and can take between 48-72 hours to make. Orders are shipped insulated in thermal wraps with ice packs to preserve freshness/shelf life.
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